Refund policy

OUR 60-DAY GUARANTEE

For Subscription Orders: Try Cerova completely risk-free! We believe so strongly in our copper peptide formula that we offer a full 60-day money-back guarantee on your first subscription order. If you don't see visible improvement in your postpartum hair loss - less shedding, new baby hairs, or improved thickness - we'll refund you for one (1) opened bottle, no questions asked.

Why 60 days? Because real hair transformation takes time. Most customers see initial results at 6-8 weeks.

RETURNS & REFUNDS

How to Request a Return:

To return your Cerova products, contact us within 30 days of delivery for standard orders, or within 60 days for your first subscription order.

Contact us via email:

Note: We do not process returns via phone calls or voicemail to ensure proper documentation.

Return Process:

  1. Contact us via email at support@cerova.co
  2. Receive your prepaid label within 24-48 hours
  3. Ship your return using only our provided label
  4. Get your refund processed within 1-2 business days of receipt

Important: Returns must use our provided shipping label to ensure proper warehouse routing. Items sent to incorrect addresses cannot be refunded.

Refund Timeline:

  • Processing: 1-2 business days after receipt
  • Bank posting: Up to 10 business days depending on your payment method
  • Refunds issued to original payment method only

SUBSCRIPTION-SPECIFIC POLICIES

First Subscription Order:

  • 60-day trial period to see real results
  • Full refund for one (1) opened bottle if unsatisfied
  • Unopened bottles in the same order: full refund
  • Must request within 60 days of delivery

Ongoing Subscriptions:

  • Cancel anytime before your next shipment
  • Modify frequency or quantity in your account
  • Pause for up to 3 months (perfect for travel or life changes)
  • 30-day return window for each shipment

What Qualifies for Our Guarantee:

✅ You've used the serum as directed (daily application)
✅ You've given it at least 30 days to work
✅ You're within the guarantee timeframe
✅ It's your first subscription order

What Doesn't Qualify:

❌ Second or subsequent opened bottles
❌ One-time purchases (30-day standard return only)
❌ Orders older than 60 days
❌ Duplicate orders placed by mistake (contact us immediately)

DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or contains incorrect items:

  • Accept the package and document the damage with photos
  • Contact us immediately
  • We'll ship a replacement at no charge OR
  • Issue a full refund including shipping costs

REFUSED PACKAGES

Please accept your package even if you plan to return it. This ensures:

  • Faster refund processing
  • No lost packages
  • Proper return tracking

If you must refuse delivery:

  • Due to damage: Full refund including shipping
  • For other reasons: Product refund only (once received at our warehouse)
  • Lost refused packages: Cannot be refunded

Warning: Refused packages often get lost in transit and may never return to us. Always use our return process for guaranteed refunds.

UNDELIVERABLE PACKAGES

If your order is returned as undeliverable:

  • Option 1: Full product refund
  • Option 2: Free reshipment to corrected address
  • Contact us within 7 days to choose your option

WHY WE'RE DIFFERENT

For New Moms: We understand postpartum recovery is unpredictable. That's why we offer:

  • Extended 60-day guarantee (hair cycles need time!)
  • Flexible subscription pausing
  • Easy modification options
  • No-hassle cancellations

Our Promise: If Cerova doesn't help your postpartum hair loss after giving it a real chance, we don't want your money. Period.

CONTACT US

Need help with your return?

Order Support:

  • Track your order
  • Manage subscription
  • Update payment info
  • Change delivery schedule

Visit your account at cerova.co/account

This policy applies to orders placed on cerova.co only and is subject to change. Last updated: June 15, 2025